Return & Refund Policy
Ants AI provides digital AI rendering services. As such, physical product returns are not applicable. This policy explains when refunds or credit restorations may be available for our digital services. By using Ants AI, you agree to the terms outlined below.
1 Digital Service – No Physical Returns
Ants AI is a digital AI rendering platform. All services are delivered electronically, and therefore physical product returns are not applicable. This policy governs refunds and credit restorations for digital services only.
2 Refunds for Unused Credits
Customers may request a refund for unused credits under the conditions stated in this policy. Unused credits are credits that have not been consumed by any AI rendering process. Refund requests for unused credits will be reviewed on a case-by-case basis.
3 Failed Renderings – Credit Restoration
If an AI rendering fails due to a technical or system error, the consumed credits may be restored to the customer's account or refunded after review. This applies only to failures caused by our system, not by user input errors or unsupported content.
4 Non-Refundable Cases – Dissatisfaction
Refunds will not normally be provided solely because a customer is dissatisfied with the AI-generated result. AI rendering outcomes can vary, and subjective dissatisfaction does not qualify for a refund under this policy.
5 Duplicate or Erroneous Payments
Duplicate payments or payments made due to a verified technical or payment error may be eligible for a refund. Please provide full transaction details when submitting your request so we can verify the issue quickly.
6 Delivered Renderings – Non-Refundable
Once an AI rendering process has started and the service has been successfully delivered, the credits used for that rendering are generally non-refundable. This includes completed renderings that have been downloaded or accessed by the customer.
7 How to Submit a Refund Request
To submit a refund request, please provide the following information:
- Your registered email address;
- The transaction ID related to the payment;
- Payment details (method, date, amount);
- A brief explanation of the issue.
Send your request to teamantsrun@gmail.com.
8 Review & Approval Process
All refund requests will be reviewed and approved based on the circumstances and applicable terms of service. We aim to respond to all requests promptly and fairly. Approval is at the sole discretion of Ants AI.
9 Refund Processing Time
Approved refunds will be processed within 7–10 working days from the date of approval, subject to the payment provider's processing time. The actual time may vary depending on your bank or payment method.
10 Refund Assistance
For refund-related assistance, customers may contact Ants AI through the official contact/support information provided on our website. Email: teamantsrun@gmail.com
This Return & Refund Policy applies to all users of the Ants AI rendering platform.