Help Center

Frequently Asked Questions

Everything you need to know about Ants AI rendering, image processing, credits, and more.

Getting Started

What is Ants AI and how does it work?

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Ants AI is an AI-powered image processing and rendering platform. You upload your images (sketches, models, photos, or renders), and our advanced AI models process them to produce high-quality, photorealistic results in seconds. Simply sign up, upload your image, choose a rendering style, and let our AI do the work.

How do I create an account?

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Click the Sign In button in the top navigation bar, then select "Create Account." You'll need a valid email address and password. Once registered, you can start rendering immediately. New users typically receive free starter credits.

What image formats are supported?

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We support all common image formats including JPG, PNG, WEBP, BMP, and TIFF. For best results, we recommend uploading high-resolution images (at least 1024px on the longest side). Maximum file size is 20MB per image.

Rendering & Image Processing

How do I render an image?

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Rendering is simple:
  1. Log in to your Ants workspace.
  2. Click "New Render" or drag & drop your image.
  3. Choose a rendering style or preset (e.g., photorealistic, sketch-to-render, architectural).
  4. Adjust optional settings like lighting, materials, and quality.
  5. Click "Render" and wait a few seconds for your AI-processed result.

How long does an AI rendering take?

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Most renderings complete within 5–30 seconds, depending on image size, complexity, and the selected quality level. High-resolution or batch renderings may take longer. You'll see a live progress indicator during processing.

What image processing features are available?

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Ants AI offers a full suite of AI-powered features:
  • AI Upscaling — enhance resolution up to 4x
  • Background Removal — automatic subject isolation
  • Image Restoration — repair old or damaged photos
  • Style Transfer — apply artistic or architectural styles
  • Sketch-to-Render — turn line drawings into photorealistic images
  • Batch Processing — process multiple images at once

Can I control the rendering style or output quality?

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Yes. Before rendering, you can select from multiple presets and fine-tune options such as lighting mood, color palette, material style, and output resolution. Higher quality settings consume more credits but produce sharper, more detailed results.

Why did my rendering fail or produce a poor result?

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Renderings may fail or underperform due to:
  • Low-resolution or blurry input images
  • Unsupported or corrupted file formats
  • Extremely complex scenes exceeding model limits
  • Temporary system or network errors

If a rendering fails due to a technical error on our side, your credits will be automatically restored. For best results, always upload clear, high-resolution images.

Credits & Billing

How do credits work?

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Credits are the currency used to perform AI renderings. Each rendering consumes a certain number of credits based on image size, selected quality, and processing complexity. You can purchase credits in packs or subscribe to a monthly plan for better value. Unused credits remain in your account until used.

Can I get a refund for unused credits?

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Yes — under certain conditions. Refunds for unused credits may be requested, but are reviewed on a case-by-case basis. Renderings that have already been delivered are generally non-refundable. For full details, please see our Return & Refund Policy.

What happens if I run out of credits mid-project?

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You can top up your credits at any time from your account dashboard. Your work-in-progress and uploaded files are saved, so you can continue right where you left off once credits are added.

Account & Support

Is my uploaded content private and secure?

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Absolutely. Your uploaded images are treated as confidential, encrypted in transit and at rest, and are never sold to third parties. You retain full ownership of your content and can delete it at any time. See our Privacy Policy for full details.

How do I contact support?

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You can reach our support team anytime at support@ants.shuttleai.tech. We typically respond within 24 hours on business days. For billing or refund matters, please include your transaction ID and registered email.

Can I use rendered images for commercial purposes?

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Yes — you own the rights to the images you create using Ants AI. You may use them for personal, commercial, or client projects. However, you must have the necessary rights to any input images you upload. See our Terms & Conditions for complete details.

Still have questions?

Can't find the answer you're looking for? Our support team is happy to help.

Contact Support